EVENT RULES + POLICIES
At events promoted or produced by Fathom Producers LLC, Ticket Holders, Participants, and Registrants (including spectators and donors) are not eligible to receive a refund for any reason, under any circumstance including, but not limited to: injury, scheduling conflict, event delay, event rescheduling or date changes, event modification or event cancellation. The additional online transactional (checkout convenience) fees, donations, spectator tickets, merchandise purchases, applicable taxes, or any other costs incurred in connection to the event are non-refundable under any circumstances. Due to the nature of producing single-day events, we cannot offer refunds for event scheduling changes, postponements, or cancellations due to logistical difficulties or inclement weather.
Unforeseen circumstances will not be grounds for a refund, including but not limited to the following: weather conditions, natural disasters, terrorism, extended waiting in lines, delayed event start, medical emergencies, traffic or parking issues, public or private transportation issues.
Dissatisfaction with any aspect of the event is not grounds for a refund, including but not limited to: music, performances, decorations or lack thereof, party favors or lack thereof, beverages or lack thereof, alcohol selection, delays in bar service or waiting in service lines, food availability and selection, fellow patrons/attendees, venue staff, event staff, security, performances, ambiance, amenities, venue, check-in process, seating or lack of seating, emergency closures of event, delayed commencement of event, early ending of event, amenities such as fireworks or public performances or the lack thereof, or visual line of sight to amenities such as fireworks or line of sight being impeded for performances.
Ticket-holder is aware that the venue, programming, and performers are subject to change without notice, which is not grounds for a refund. Ticket-holder is aware that amenities included with ticket purchase are not guaranteed and are subject to change at any time, including but not limited to: VIP amenities, drink specials, drink tickets, gifts, express entry, special areas, or celebrity guests. Changes such as those mentioned are not grounds for a refund.
Promoters, Venue Owners, Venue Management, Security, Event Staff, and other agents of the event, have the right to refuse entry to any ticket-holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, failing to comply with the rules of the venue, incorrect attire, intoxication, venue capacity, breach of security, and other restrictions.
If you purchased for the incorrect date, location, event, etc, the promoter is not obligated to provide a refund, credit, exchange or transfer. If you do not attend the event, you are still 100% financially liable for your purchase. If you cannot attend the event, you will not receive a refund.
Policy Updated 08/01/2014
All discount vouchers must be redeemed on the website of the event you will be attending, by registration date noted on the voucher. This allows Fathom Producers time to order your included items like t-shirts or other inclusions. If you do not register by the deadline, we are unable to guarantee a spot for you. To make sure you are correctly registered, visit the Registration Center and resend your confirmation email. Note: Discount vouchers are non-transferable under any circumstances.
SAFETY & GENERAL RULES
The following rules and guidelines will be enforced at each event. Participants and Spectators are expected to abide by all rules and guidelines including written and/or posted rules of Fathom Producers LLC, and the waiver and agreements they have signed. Participants and Spectators must abide by all instruction from Fathom staff, medical personnel, and event volunteers. Participants, Spectators, and Volunteers understand that some events are potentially dangerous and assume all responsibility for any and all medical expenses incurred as a result of participating in or attending at an event produced by Fathom Producers.
Fathom Athletic Events
By participating in an event, Participants agree that they are the minimum required age. Participants understand that athletic events are potentially dangerous in nature and accept all inherent risks associated with the event. Participants should bypass any portion or request assistance when they feel like they are in a situation that could compromise their safety. Urinating or defecating on or near the course is strictly prohibited.
Enforcement & Removal
Fathom Producers Crew and Staff and/or medical personnel reserves the right to remove any participant, spectator, or volunteer from the event for any reason. Fathom Producers medical personnel reserves the right to examine any guest/patron who appears to be injured.
PHOTOGRAPHY & MEDIA
By entering the Fathom event site, Participants, Spectators, and Volunteers or any other persons at the event, agree and allow Fathom Producers to use and/or license others to use my name, photographs, motion pictures, recordings, and/or likenesses of the participant of the event, edited or in original state of capture, for promotions, future productions, and advertising in events that may not depict the actual event that you attended.
Information collected through your registration process is used only by Fathom Producers LLC and affiliated event brands. We will never sell your information to third parties.
By registering for one of our events and providing us with your phone number and email address, you expressly agree that we may communicate with you in the following ways: (i) provide updates and information relating to the event for which you are registered; (ii) promote events that differ from the one for which you originally registered, whether produced by Fathom Producers or one of its affiliates, sponsors or partners; (iii) promote products that differ from those which you have purchased; (iv) provide Fathom Producers updates and information about Fathom events or brands; and (v) provide information about the Websites.
We always permit you to opt-out or unsubscribe from emails. However, if you opt out of receiving emails about current event registrations, you may miss important information or changes relating to the event, for which Fathom Producers assumes no responsibility. If you want to opt out of emails from Fathom Producers, please contact us. If you would like to opt-out of any text message we send, please reply STOP to the number that texts you, or contact us by email.
This is a website owned by Fathom Producers LLC. Fathom Producers makes the Websites available for your use subject to all terms and conditions (“Terms”) set forth on the Websites, as may be amended from time to time.
We collect information you provide directly to us. For example, we collect information when you provide it to us voluntarily by creating an online account, commenting on a message board, registering for an event, signing up to receive our emails, contacting our customer service team, participating in a sweepstakes, contest or survey, donating to one of our charity partners, applying for a job or otherwise communicating with us.
You also may give us permission to access your information on third party social media sites. For example, you may link your Facebook or Twitter account to our websites, which allows us to obtain information from those accounts (e.g., your friends or contacts). The information we obtain from those services often depends on your settings or their privacy policies, so be sure to keep those updated with your preferred settings. The types of information we may collect include your name, email address, phone number, zip code, billing address, and any other information you choose to provide.
We use your personal information to process your registration and provide you with the above-and-beyond customer service for which we are known. We use your personal information to organize and administer events and to provide results of events. In addition, in our constant effort to seek bottlenecks, we may use your personal information to improve the Websites’ content and layout, to improve our marketing efforts directed at new and existing customers and to determine general information about visitors to our websites.
We use your personal information to communicate with you about your event registration, such as to send you a confirmation email when you register for an event and updates relating to that specific event. Also, you may submit your email address to us for a variety of reasons, including, but not limited to: registering for a sweepstakes, contest or survey; requesting that we notify you of new brands, events or products; signing up for newsletters and special offers. If you submit your email address or phone number to us, we use it to deliver information to you.
FATHOM TRADEMARK NOTICE
This domain name, website, associated event name, brand, logos, and slogans are exclusive Trademarks (™) owned and maintained by Fathom Producers, LLC. Fathom Producers, LLC is the owner of multiple U.S. federal trademarks and registrations. Federal and/or common trademark and copyright laws protect these event brands, names, and associated marks. By using this event name, similar name, and/or mark, you are engaging in conduct that infringes on Fathom Producer’s intellectual property rights.
Need event support?
Please contact us at firstname.lastname@example.org